The Digital Transformation of Public Authorities: Creating an Agile Structure and Streamlining Government Presence Using the Example of Tax Offices

Abstract

In the face of unforeseen events and the ongoing digital transformation,
public authorities need to find agile concepts tomeet the challenges ahead.
The requirements for agile action are defined and explained for a tax office
and its adjustments. Modern information and communication technologies,
decentralised work and leadership and contemporary e-government
concepts can lead to organisational advantages and higher efficiency by
breaking down strong hierarchical structures and creating an agile environment.
An analysis model for examining the supply efficiency of tax offices,
taking into account the area of responsibility and the inhabitants to
be served, is presented. A median-oriented value was defined as a ‘realistically
achievable minimum’ for supply and a ‘(minimum) relation curve’
illustrates the target. The advantages of the digital transformation can be
used by digital and agile tax offices because they create opportunities to
streamline the presence of the authorities and use potentials to increase
the effectiveness of service provision.